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Privacy Policy

Effective Date: 20 January 2026

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At Sorted Events, we respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect the following personal data when you interact with our website or services:

  • Contact information: name, email address, phone number, postal address.

  • Event information: event bookings, preferences, dietary requirements, or special requests.

  • Payment information: card or bank details for event payments (processed securely via third-party providers).

  • Website usage data: IP address, browser type, device information, pages visited, and interactions on our website.

  • Marketing data: subscription preferences and communications you choose to receive.

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2. How We Use Your Information

Your personal data is used for purposes including:

  • Managing and fulfilling event bookings and enquiries.

  • Communicating with you regarding your events, bookings, or services.

  • Processing payments securely through third-party payment providers.

  • Improving our website, services, and customer experience.

  • Sending newsletters, updates, or marketing communications (with your consent).

  • Complying with legal obligations.

We will never sell your data to third parties.

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3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract (e.g., managing your event booking).

  • Legitimate interests (e.g., improving our services and website).

  • Consent (e.g., marketing communications).

  • Legal obligations (e.g., financial record-keeping).

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4. Sharing Your Information

We may share your information with trusted third parties to help deliver our services, including:

  • Payment processors and financial institutions.

  • IT service providers and website hosts.

  • Marketing and analytics providers.

  • Legal or regulatory authorities where required by law.

We ensure all third parties comply with UK data protection standards.

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5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. This includes secure storage and encrypted communications where applicable.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Event records and financial information may be retained for a minimum of six years for tax and accounting purposes.

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7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data where lawful.

  • Object to processing for marketing or legitimate interests.

  • Request restriction of processing in certain circumstances.

  • Data portability, where applicable.

  • Withdraw consent at any time (without affecting processing before withdrawal).

To exercise any of these rights, please contact us at hello@sortedevents.co.uk

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8. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. You can manage your cookie preferences in your browser settings. For more information, see our Cookie Policy.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

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10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is used, please contact:

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Sorted Events
Email: hello@sortedevents.co.uk
Phone: 07502 206422
Address: Lichfield, Staffordshire

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